By purchasing our tickets, the participants have accepted our terms and conditions.
Participants include all parties that are using our facilities at the Houbii Spot Singapore Pte Ltd Rope Course site. The services and facilities provided include, but are not limited to rope course at the Houbii Spot Singapore Pte Ltd’s location in Singapore Zoo (“Houbii Spot”).
The participant acknowledges that he/she is fit and has no medical or physical condition permanent or temporary that would prevent him/her from being able to safely play on the rope course. The participant needs to be in proper secured footwear and attire for the activity. Without proper footwear, participants are required to rent our shoes for the participation of our activities.
The participant understands that risks simply cannot be eliminated without jeopardizing the essential qualities of the activity at Houbii Spot rope course and the participant expressly agrees and promises to accept and assume all of the risks voluntarily existing in these activities.
Participants acknowledge and agree that the use of Houbii Spot’s services and facilities involves inherent risks and hazards, which may lead to injury or even death. Such risks include, but are not limited to, cuts and bruises, falls, broken bones, strains, sprains, whiplash, abrasions, concussions, heart attacks, heat exhaustion, and permanent disability (“Risks”). While Houbii Spot has taken all reasonable steps to ensure the proper construction and maintenance of its facilities and has implemented necessary precautions in delivering its services, these Risks cannot be completely eliminated without compromising the essential nature of the services and facilities provided. By using the services and facilities at Houbii Spot, you knowingly and voluntarily accept and assume any and all Risks that may affect you or minors under your supervision.
The participants agree to indemnify and hold harmless Houbii Spot against all and any losses, claims, obligations, proceedings, damages, liabilities, whether jointly or severally, costs and expenses whatsoever paid, incurred and /or suffered by Houbii Spot, including but not limited to, any and all attorneys fees, costs, damages and/or judgements Houbii Spot incurs in the event that the participants cause any injury, damage and/or harm to Houbii Spot and/or any other persons and/or entities acting in any capacity on behalf of Houbii Spot.
The participant undertake to look after the Minors (Age 17 and below) and/or his/her own and/or the Minors’ belongings at Houbii Spot premises and release Houbii Spot from any liability for any loss of the Minors and/or loss or damage to the participant’s and/or the Minors property in the course of engaging in any Houbii Spot activities.
Participants acknowledge and agree that all services and facilities at Houbii Spot must be used responsibly, adhering to all posted signage, as well as following the directions and instructions provided by Houbii Spot and its staff. It is also essential to act with due regard for your own safety, the safety of minors under your supervision, and the safety of others.
To the maximum extent allowed by law, participants expressly agree to waive, relinquish, discharge, release, and covenant not to sue Houbii Spot, including its members, officers, directors, employees, advisors, agents, insurers, and attorneys (collectively, the “Released Parties”), from any and all claims, demands, causes of action, judgments, rights, fees, damages, debts, obligations, expenses (including legal fees), losses, and liabilities of any nature, whether known or unknown, whether based on strict liability, negligence, or any other legal theory (collectively, the “Claims”), that you may have against the Released Parties arising from, or in any way connected to, your use of the services and facilities, except where such Claims are proven to result directly from the negligence of Houbii Spot. Additionally, to the fullest extent permitted by law, you expressly agree, on behalf of any minors in your care, to waive, relinquish, discharge, release, and covenant not to sue the Released Parties for any Claims they may have against the Released Parties arising from, or in any way related to, their use of the Services and Facilities, except where such Claims are directly due to the negligence of Houbii Spot.
The participant grants Houbii Spot the right to photograph and/or video record the participants and allowed to use the participant’s appearance in connection with social media and promotional materials. The participant would have acknowledged and agreed that the rights granted to this release are without compensation of any kind.
Houbii Spot reserves the right to deny admission or to require a person already admitted to leave the premises without refund or compensation, for failure to comply with any of Houbii Spot notices, directions, instructions or requests, for unsafe, illegal or offensive behaviour, to ensure the safety, security or order at Houbii Spot.
The participant agrees that this terms and conditions set forth by Houbii Spot shall be governed by the laws of Republic of Singapore and the State Courts of Singapore shall have exclusive jurisdiction over any dispute arising in any connection with this terms and conditions, save for any appeal court that has jurisdiction over State Courts of Singapore.
Cancellation Policy:
All sales are final. Houbii Spot Singapore Pte Ltd does not offer any refunds for purchased tickets. Customers who have purchased their tickets are allowed to exchange their session for another day, only if available. Houbii Spot Singapore Pte Ltd reserves the right to release the purchased session where the customer does not turn up for their designated session. The participant may join in the next available time slot. Tickets are valid only for the date and time shown.
Exchange and Refunds:
All sales are final and non-refundable. No refunds can be granted for any tickets purchased online and over the counter. You are responsible to check the confirmation accuracy and report any mistake to Houbii Spot Singapore Pte Ltd within 24 hours of booking for adjustment.
Houbii Spot Singapore Pte Ltd shall use its reasonable endeavors to ensure that your participation commences at the time booked, and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. We highly recommend that you arrive at least 15 minutes before your session starts for the formalities of the check in procedures, which include wearing of the safety harness, helmet and attending the compulsory safety briefing. Houbii Spot Singapore Pte Ltd will not bear responsibility for your late starting time should you miss the safety briefing session before your session start time. All sessions will be ended promptly with no extensions.
Return Tickets and Exceptions
This Data Protection Notice (“Notice”) sets out the basis which Houbii Spot Singapore Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
PERSONAL DATA
1. As used in this Notice: “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, (b) may, or has, entered into a contract with us for the supply of any goods or services by us; or (c) participates in any activity at our premises, including a minor whose parent or guardian has engaged our services; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, email address, telephone number, date of birth, photographs and video recordings.
3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided consent (which may be given in writing, electronically or verbally) to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law). Where the customer is a minor, we will seek consent from the minor’s parent or guardian before collecting, using or disclosing the minor’s personal data for any purpose that is not necessary for providing our services, including the marketing purposes in Clause 5(h).
5. We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us;
(e) processing payment or credit transactions;
(f) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(g) any other purposes for which you have provided the information;
(h) with your consent, taking, using and publishing photographs and video recordings of customers (including minors, with the consent of their parent or guardian) on our website, social media channels (including Instagram, Facebook and TikTok) and other promotional materials, and informing you of our promotions, events and membership benefits;
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(i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
(j) any other incidental business purposes related to or in connection with the above.
6. We may disclose your personal data:
(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or
(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.
(c) where you have consented under Clause 5(h), by publishing photographs and video recordings on our website and social media channels, which are publicly accessible.
7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).
WITHDRAWING YOUR CONSENT
8. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below. For photographs and video recordings, you may also inform our staff on site that you do not wish to be filmed or photographed.
8A. If you withdraw consent for photographs or video recordings already published, we will remove them from the website and social media channels we control within a reasonable time. However, we are unable to retrieve content that has already been shared, downloaded or reposted by third parties, or promotional materials already printed and distributed.
9. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within seven (7) business days of receiving it.
10. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.
11. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
12. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
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13. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
14. We will respond to your request as soon as reasonably possible. In general, our response will be within seven (7) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
15. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, securely erase storage media in devices before disposal, and usage of one time password(otp)/2 factor authentication (2fa)/multi-factor authentication (mfa) to secure access.
16. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
17. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
RETENTION OF PERSONAL DATA
18. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
19. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
20. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA. Photographs and video recordings published on social media platforms may be stored on servers outside Singapore operated by those platforms, in accordance with their own terms and privacy policies.
DATA PROTECTION OFFICER
21. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
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Contact No. : 83327530
Email Address : michelle@houbiispotsingapore.com
EFFECT OF NOTICE AND CHANGES TO NOTICE
22. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
23. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this
Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Effective date : 26/04/2024
Last updated : 29/09/2026