Terms and Conditions
By purchasing our tickets, the participants have accepted our terms and conditions.
Participants include all parties that are using our facilities at the Houbii Spot Singapore Pte Ltd Rope Course site. The services and facilities provided include, but are not limited to rope course at the Houbii Spot Singapore Pte Ltd’s location in Singapore Zoo (“Houbii Spot”).
The participant acknowledges that he/she is fit and has no medical or physical condition permanent or temporary that would prevent him/her from being able to safely play on the rope course. The participant needs to be in proper secured footwear and attire for the activity. Without proper footwear, participants are required to rent our shoes for the participation of our activities.
The participant understands that risks simply cannot be eliminated without jeopardizing the essential qualities of the activity at Houbii Spot rope course and the participant expressly agrees and promises to accept and assume all of the risks voluntarily existing in these activities.
Participants acknowledge and agree that the use of Houbii Spot’s services and facilities involves inherent risks and hazards, which may lead to injury or even death. Such risks include, but are not limited to, cuts and bruises, falls, broken bones, strains, sprains, whiplash, abrasions, concussions, heart attacks, heat exhaustion, and permanent disability (“Risks”). While Houbii Spot has taken all reasonable steps to ensure the proper construction and maintenance of its facilities and has implemented necessary precautions in delivering its services, these Risks cannot be completely eliminated without compromising the essential nature of the services and facilities provided. By using the services and facilities at Houbii Spot, you knowingly and voluntarily accept and assume any and all Risks that may affect you or minors under your supervision.
The participants agree to indemnify and hold harmless Houbii Spot against all and any losses, claims, obligations, proceedings, damages, liabilities, whether jointly or severally, costs and expenses whatsoever paid, incurred and /or suffered by Houbii Spot, including but not limited to, any and all attorneys fees, costs, damages and/or judgements Houbii Spot incurs in the event that the participants cause any injury, damage and/or harm to Houbii Spot and/or any other persons and/or entities acting in any capacity on behalf of Houbii Spot.
The participant undertake to look after the Minors (Age 17 and below) and/or his/her own and/or the Minors’ belongings at Houbii Spot premises and release Houbii Spot from any liability for any loss of the Minors and/or loss or damage to the participant’s and/or the Minors property in the course of engaging in any Houbii Spot activities.
Participants acknowledge and agree that all services and facilities at Houbii Spot must be used responsibly, adhering to all posted signage, as well as following the directions and instructions provided by Houbii Spot and its staff. It is also essential to act with due regard for your own safety, the safety of minors under your supervision, and the safety of others.
To the maximum extent allowed by law, participants expressly agree to waive, relinquish, discharge, release, and covenant not to sue Houbii Spot, including its members, officers, directors, employees, advisors, agents, insurers, and attorneys (collectively, the “Released Parties”), from any and all claims, demands, causes of action, judgments, rights, fees, damages, debts, obligations, expenses (including legal fees), losses, and liabilities of any nature, whether known or unknown, whether based on strict liability, negligence, or any other legal theory (collectively, the “Claims”), that you may have against the Released Parties arising from, or in any way connected to, your use of the services and facilities, except where such Claims are proven to result directly from the negligence of Houbii Spot. Additionally, to the fullest extent permitted by law, you expressly agree, on behalf of any minors in your care, to waive, relinquish, discharge, release, and covenant not to sue the Released Parties for any Claims they may have against the Released Parties arising from, or in any way related to, their use of the Services and Facilities, except where such Claims are directly due to the negligence of Houbii Spot.
The participant grants Houbii Spot the right to photograph and/or video record the participants and allowed to use the participant’s appearance in connection with social media and promotional materials. The participant would have acknowledged and agreed that the rights granted to this release are without compensation of any kind.
Houbii Spot reserves the right to deny admission or to require a person already admitted to leave the premises without refund or compensation, for failure to comply with any of Houbii Spot notices, directions, instructions or requests, for unsafe, illegal or offensive behaviour, to ensure the safety, security or order at Houbii Spot.
The participant agrees that this terms and conditions set forth by Houbii Spot shall be governed by the laws of Republic of Singapore and the State Courts of Singapore shall have exclusive jurisdiction over any dispute arising in any connection with this terms and conditions, save for any appeal court that has jurisdiction over State Courts of Singapore.
Cancellation Policy:
All sales are final. Houbii Spot Singapore Pte Ltd does not offer any refunds for purchased tickets. Customers who have purchased their tickets are allowed to exchange their session for another day, only if available. Houbii Spot Singapore Pte Ltd reserves the right to release the purchased session where the customer does not turn up for their designated session. The participant may join in the next available time slot. Tickets are valid only for the date and time shown.
Exchange and Refunds:
All sales are final and non-refundable. No refunds can be granted for any tickets purchased online and over the counter. You are responsible to check the confirmation accuracy and report any mistake to Houbii Spot Singapore Pte Ltd within 24 hours of booking for adjustment.
Houbii Spot Singapore Pte Ltd shall use its reasonable endeavors to ensure that your participation commences at the time booked, and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. We highly recommend that you arrive at least 15 minutes before your session starts for the formalities of the check in procedures, which include wearing of the safety harness, helmet and attending the compulsory safety briefing. Houbii Spot Singapore Pte Ltd will not bear responsibility for your late starting time should you miss the safety briefing session before your session start time. All sessions will be ended promptly with no extensions.
Privacy Policy:
Please refer here to our privacy policy.